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Patients' Rights

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Patients' Rights

We know that the rights, duties and responsibilities which we have during the course of our lives are important. From this point of view, we prepared the rights and responsibilities of our patients which they have while receiving the health service, based on the “Turkish Republic Patient Rights Regulation.”  

Article 5. The following principles must be complied with in offering health care services: 

  1. As Kocaeli Hospital, it is our responsibility to comply with the requirements mentioned in the Regulation. The most basic right, which is the right to life in the best condition possible from physical, psychological and social aspects, is consistently taken into consideration at every phase of care.
  2. Knowing that everyone is endowed with the right to life, and for protection and development physically and spiritually and no recourse or person has the authority to knowingly deny these rights, we treat our patients humanely.
  3. In providing health services, no distinction is made due to the patient’s race, language, religion and creed, gender, political opinion, philosophic beliefs and economic and social situation. Health services are planned and organized in such a way to be reached by everybody. 
  4. Other than situations of medical necessity and situations specified in the laws an individual who is not willing has the right to not be touched anywhere on the body and other personal rights.
  5. An individual cannot be used as a research subject without the permission from her/him and the Ministry.
  6. Other than situations of medical necessity and situations specified in the laws, the confidentiality of patients’ private and familial lives may not be breached. 

 

PATIENTS’ RIGHTS

  • Benefiting in accordance with justice and equity

All the patients visiting our hospital are entitled to the right to benefit from the health services in accordance with their needs, including “healthy life and protective health services” within the frame of fair conduct. 

  • Inquiring Information

Our patients are entitled to the right to inquire information about the health service they would like to get. We take the patient’s inquiry about the conditions of the service in question into consideration. 

  • Choosing and Changing the Health Institution 

Our patients are entitled to the right to accept or refuse the treatment offered in accordance with the convenient and sufficient information they receive. Patients may change the health institution provided that the change is in accordance with the referral system in legislation. 

  • Getting to Know, Choosing and Changing the Personnel

Our hospital observes the right of our patients to choose and change the physician who is responsible for their treatment, and to request the consultation of other physicians, in accordance with the information they are provided with. 

  • Diagnosis, Treatment and Care in accordance with Medical Requirements

Our patients are entitled to the right to request the correct diagnosis, treatment and care to be made in accordance with the modern medical knowledge and technology

  • Prohibition of Intervention except for Medical Concerns

Without a diagnosis and a reason for protection, no intervention which can cause death or threaten lives may be performed or demanded.

  •  Prohibition of Euthanasia

Euthanasia is prohibited. No person may waive her/his right to life even for medical or any other reason. Even if the person herself/himself makes such a demand, no life may be terminated. 

  • Taking Medical Care

Our health personnel will take the required medical care that the patient needs. It is among our principles to minimize or terminate the patient’s pain in the cases when it is difficult for the patient to continue her/his life. 

  • Right to Confidentiality and Privacy

Patients have a right to request that sharing of information about her/his health condition be made only by herself/himself. The decision is taken in written from the patient and the information is given only to the patient until the patient’ approval for sharing the information with others arrives.

The diagnosis may be withheld form the patient taking into consideration that it may make a negative impact on the patient’s psychology, the probability of instigating the negative course of the disease and the disease’s being considerably negative. It is upon the discretion of our physicians within the limits of the requirements not to release information to the patient or her/his relatives.

The information obtained in connection with the health service provided may not be released under no circumstances except for the conditions listed in the legislation. 

Respect for patients’ confidentiality forms a basis in our institution. The medical interventions are performed in the scope of respect for patients’ confidentiality.

Providing Safety

Everybody is entitled to the right to be and request to be safe in health institutions. Our institution takes the necessary measures to protect and provide the safety of life and property of our patients and their relatives such as their visitors and attendants. 

  • Being able to Fulfill Religious Requirements

We support our patients with our chapels so that they may comfortably fulfill their religious requirements. Two chapels designated for women and men are at our patients’ service. 

Our patients have a right to bring a reverend/cleric for preach and pray in accordance with their religious needs. 

  • Showing Respect for Human Values

One of our hospital’s principles is to have a good-humored, polite and understanding attitude towards our patients and their relatives. 

It is our responsibility to provide hygiene and to prevent noise and other disturbing factors, as a requirement of human conditions. 

Visitation shall be made in such a way not to disrupt our patients’ peace and quietude, and information shall be provided by hospital employees. 

  • Having Hospital Attendants

Article 40. Depending on the approval by the attending physician, presence of a hospital attendant may be requested to assist the patient during examination and treatment, within the bounds of legislation, possibility of the hospital, and the medical condition of the patient.

How and when this right will be exercised and the measures to be taken in this respect are regulated by a legislation detailing the operation procedures and principles. 

  • In the case that the violation of right constitutes a crime according to the criminal law, an investigation is conducted according to the provisions of the Act on Prosecution of Government Employees. If the prosecution of the employee is deemed appropriate at the end of the investigation, the file is sent to the public prosecutor’s office and application of a sanction appropriate to the violation is provided. 
  • The legal responsibilities of a person who is not a government employee, which stem from violation of patient rights, may be sought after by either filing a claim against the employee according to general provisions or against the institutions which employ her/him or both. 
  • Criminal sanctions for actions that constitute violation of the penal code are taken against a person who is not a government employee according to the general procedure and through informing or complaint to be made directly to public prosecutor’s offices. 

RESPONSIBILITIES OF PATIENTS

Article 42/A – (Amended with Official Gazette no. 28994 on 08/05/2014)

The patient complies with the following rules while receiving health services:

  1. In a participatory approach, she/he acts in accordance with the rules and applications of the health institution applied with the consciousness that she/he is a part of the treatment team.
  2. She/he submits the information about her/his complaints, treatments and medical interventions that have already been received, medicines that are being used and all other related issues as true and complete as possible. 
  3. She/he shows up with the frequency determined by the physician and gives feedback about the course of the treatment. 
  4. She/he complies with the date and time of the appointment and informs the related authority about any changes. 
  5. She/he respects the rights of prioritized patients, other patients and the personnel.
  6. She/he does not resort to oral or physical attacks on the personnel. 
  7. She/he applies to the patient communication unit when she/he thinks that her/his rights have been violated or she/he has had any problem.